What quick replies are
A quick reply — the app calls them saved replies in most versions, quick replies in older ones — is a ready-made message saved under a one-word shortcut. Instead of retyping your price, your booking link or your shipping times, you type the shortcut in a chat and Instagram suggests the whole message. It saves typing; it doesn’t answer for you. Someone still has to open the chat and hit send.
How to add a quick reply on Instagram
Use a professional account
If yours is personal, switch in Settings and activity → Account type and tools → Switch to professional account (Creator or Business). It’s free.
Open your account tools
From your profile, open the menu ☰ and go to your business or creator tools. Menu names shift a little between app versions.
Open Saved replies
In older versions it’s called Quick replies. Tap + or New reply.
Write the message and the shortcut
Paste the full text and pick a short, one-word shortcut — price, link or ship. Save.
How to use a quick reply in a DM
In any chat, type the shortcut in the message box: Instagram suggests the full message. Tap it, adjust what you like — the person’s name, a detail from their order — and send. Tip: pick shortcuts that are easy to remember and that you’d never type by accident.
Quick replies vs FAQs vs auto replies
| Who sends it | When it works | Best for | |
|---|---|---|---|
| Quick reply | Who sends itYou, with one tap | When it worksWhen you open the chat | Best forAnswering repeat questions faster |
| FAQ in chats | Who sends itInstagram, on its own | When it worksWhen someone taps one of your 4 questions | Best forThe first questions new people ask |
| Meta Business Suite automation | Who sends itMeta, on its own | When it worksFirst message, away hours, or an exact keyword (after 15 minutes) | Best forFixed, predictable answers |
| AI (ohyap) | Who sends itThe AI, on its own | When it worksAny message, comment or story mention, in seconds | Best forQuestions in people’s own words, 24/7 |
Instagram welcome message examples
A welcome message is the first thing someone reads after messaging you. Save these as quick replies — or set one as an automatic instant reply in Meta Business Suite, so it goes out even when you’re offline.
Friendly welcome
Hey [name]! 👋 Thanks for reaching out. What can I help you with today?
Welcome with options
Hi! Thanks for messaging 💜 Are you asking about prices, availability or something else? I’ll point you the right way.
Welcome for a creator
Hey, thanks for the DM! If you’re here for the free guide, reply GUIDE. For coaching, reply CALL. Anything else — just ask.
Welcome for a shop
Hi and welcome! 🛍️ Tell me what you’re looking for and your size, and I’ll send you the options and the link.
Welcome for a service business
Thanks for getting in touch! Tell me a bit about what you need and your timeline, and I’ll reply with a quote and next steps.
Welcome with response time
Thanks for your message! I reply to every DM myself, usually within a few hours. In the meantime, here’s our FAQ: [link].
24 more quick replies to copy
Copy, swap what’s in brackets, and save each one under a shortcut. Grouped by situation — from coaches and course creators to shops and service businesses.
Prices and payment
Price
The [product] is $[price]. Want me to send you the link?
Payment plan
You can pay in full ($[price]) or in [x] payments of $[amount]. Which works better for you?
“That’s expensive”
Totally fair! Here’s what’s included: [benefit 1], [benefit 2] and [benefit 3]. If it helps, I can [offer: payment plan / first-order discount].
Discount code
Here’s a code for you: [CODE] — [x]% off until [date]. Enjoy! 🎉
Links and sign-ups
The link
Here you go 👉 [link] Any questions before you sign up, just reply here.
Free resource
As promised! 📄 Your free [guide] is here: [link]. Let me know what you think?
Waitlist
You’re on the list! 🔥 I’ll message you here the moment doors open — waitlist gets in first, with a bonus.
Sold out / closed
Ah, this round just closed 😕 Want me to add you to the waitlist? You’ll hear first when the next one opens.
Booking and appointments
Availability
I have openings on [days and times]. Which works best? Or book directly here: [booking link].
Confirmation
You’re booked! ✅ See you on [day] at [time], [place or link]. Need to reschedule? Just give me 24 hours’ notice.
Opening hours
We’re open [days], [hours]. Message us anytime — we’ll reply as soon as we’re back 🙂
Orders, shipping and returns
Shipping
We ship [where]! Shipping is $[price] and arrives in [x]–[x] business days.
Order status
Your order is on its way! 🚚 Tracking number: [number] — you can follow it here: [link].
Sizing
Here’s our size guide: [link]. Tell me your height and usual size and I’ll help you pick.
Returns
You have [x] days to return or exchange. Send me your order number and I’ll walk you through it.
After the sale
Thank you
Thank you so much for your order, [name]! 💜 Any questions, I’m right here.
Ask for a review
How are you liking your [product]? A quick photo or a few words would mean a lot — it helps people who are deciding 🙏
Referral
So glad you love it! If a friend wants one, they can use your code [CODE] for [x]% off — and you get [reward].
Collabs and brand deals
Ask for the brief
Thanks for thinking of me! 🙌 Could you share the brand, the deliverables (reels, stories, posts), the timeline and the budget? I’ll reply within 2 business days.
Media kit
Here’s my media kit with stats and formats: [link]. If it fits, send me your dates and I’ll put together a proposal.
Polite no
Thanks so much for the invite! This one isn’t the right fit for my content right now, but I’d love to stay in touch for future campaigns.
After hours and late replies
After hours
Hi! I’m away right now, but I’ve got your message 🙂 I’ll reply [tomorrow / on Monday] from [time].
Sorry for the wait
So sorry for the slow reply! Just seeing this now. About [topic]: [answer].
Complaints and problems
Acknowledge
I’m really sorry about this, [name]. I want to fix it quickly — could you send your order number and, if possible, a photo?
Resolved
All sorted! ✅ [what was done]. Thanks for your patience — and if anything else comes up, I’m here.
Hand over to support
To look after this properly, I’m passing you to [name / email / phone]: [contact]. I’ve let them know you’ll be in touch.
How to write quick replies that convert
- Answer in the first line. Price first, explanation after.
- End with a next step. “Want the link?” gets more replies than a full stop.
- Personalise before you send. A name and one detail stop it reading like a template.
- One message, one idea. Long DMs don’t get read — split them.
- Keep them current. An old price in a saved reply is the most expensive mistake — update when anything changes.
When quick replies stop being enough
If you get dozens of DMs a day, questions arrive overnight, or every reel brings hundreds of comments, no shortcut keeps up — someone still has to open every chat. That’s where automatic replies come in: Instagram’s and Meta’s free ones (see the guide), comment-to-DM for comments, and an AI that answers in your voice.
With ohyap you paste your saved replies into a short Knowledge Base and the AI answers on its own, 24/7, with the same information — in your tone, in whatever language people write. The Free plan already includes the AI; Creator is $15 a month for 10,000 messages.
Questions people ask
How do I add quick replies on Instagram?
On a professional account, open the menu on your profile, go to your business or creator tools and open Saved replies (called Quick replies in older versions). Tap +, write the message, choose a one-word shortcut and save. In a chat, type the shortcut and tap the suggestion.
Where are saved replies on Instagram?
In the business or creator tools of a professional account, from the menu on your profile — named Saved replies or Quick replies depending on your app version. In a chat, typing the shortcut brings up the suggestion.
Do Instagram quick replies send automatically?
No. A quick reply only fills in the text — you still send it. For automatic replies, use FAQs in chats, Meta Business Suite’s instant reply and keyword automations, or an AI tool like ohyap.
What is a good Instagram welcome message?
Short, warm and useful: thank them, then offer the next step — “Hey [name]! Thanks for reaching out — are you asking about prices, availability or something else?” Set it as an instant reply in Meta Business Suite so it goes out when you’re offline too.
What’s the difference between quick replies and auto replies?
A quick reply is a saved message you send with one tap. An auto reply goes out without you: FAQs, away messages, Meta Business Suite keyword replies, or an AI that reads the message and answers right away.
Stop pasting the same reply all day
ohyap answers your DMs on its own, with your information and your voice — free to start, no card.
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