Refund & Cancellation Policy

ohyap is built so you never have to pay to find out whether it works for you:

• Free plan, free forever. Every account starts on the Free plan — every core feature with monthly usage limits, no credit card required.
• 14-day free Pro trial, no card. Start it from your Billing page — one per account. You are not charged during the trial and there is no automatic charge when it ends: AI replies pause until you choose a plan, and your data, products and settings stay in place.
• Creator accounts. The Creator plan has no separate trial — the Free plan is the trial — but the same 7-day money-back guarantee below applies to its first payment.

You can cancel a paid plan at any time — no notice period, no cancellation fee, no questions asked:

• From your dashboard: go to Billing and cancel your plan there, or
• From the payment provider's customer portal: use the manage-subscription link on your payment receipt or invoice email, or
• By email: write to hi@ohyap.comfrom your account email and we'll cancel it for you within 2 business days.

What happens when you cancel:your plan stays fully active until the end of the period you've already paid for, and you will not be charged again. After that, AI replies pause until you pick a plan again — your data, products, and settings stay in place.

Ending a free trial:there is nothing to cancel — the trial has no card attached and ends by itself with no charge. If you don't pick a plan, AI replies pause and everything else stays as it was.

Deleting your account entirely is separate from cancelling a plan: you can do it any time from Settings → Danger zone in your dashboard. See our Privacy Policy for what happens to your data when you delete your account.

If you subscribe to a paid plan and change your mind, we offer a 7-day money-back guarantee on your first paymentfor that plan — no questions asked. Contact us within 7 days of the charge and we'll refund it in full.

Paid plans renew automatically each month until cancelled. Renewal charges are generally not refundable once a new billing period has started, because you keep full access for that period. If you believe a renewal was charged in error (for example, you cancelled before the renewal date but were still billed), contact us and we'll make it right.

Promotional discounts (for example a launch offer claimed on our website) are applied at checkout and carry on at every renewal for as long as that subscription stays active. A claimed discount stays attached to your account, so it applies again if you subscribe later.

• Email hi@ohyap.com from the email address on your ohyap account.
• Include the word “refund” and, if you have it, your payment receipt or invoice number.
• We reply to every refund request within 2 business days.

Payments for ohyap may be processed by a third-party payment provider acting as the merchant of record. Approved refunds are issued through the same provider, back to your original payment method. Refunds normally arrive within 5–10 business days, depending on your bank or card issuer.

Nothing in this policy limits any rights you have under applicable consumer protection law. Where the law of your country gives you a longer or broader right to a refund or cancellation, that law applies.

Questions about refunds, cancellation, or billing? PIXCEL IT (trading as ohyap) · pixcelit.com · Email: hi@ohyap.com